PROTOP 

PROTOP is committed to providing quality products and services to our customers. To us, quality is not only determined by the end product, but encompasses the entire product development, from design engineering materials procurement, and project management to product manufacturing and distribution. 


Quality Objectives 
 
  • To ensure products conform to specified requirements 
  • To promote prevention rather than correction . 
  • To measure quality performance at all levels . 
  • To encourage partnerships between customers and suppliers 
  • To actively promote total quality as the responsibility of all personnel

Product Quality 

Strict quality control is initially established during the design and engineering phases. RPOTOP utilizes Statistical Process Control (SPC) data for acceptance testing, thus certifying the quality of products flowing into the manufacturing process. 

Quality in the manufacturing process begins with extensive inspections on all of our raw materials. Incoming raw material inspections not only ensure compliance to internal and external specifications, but also help to maintain the lowest defective rates possible. RPOTOP has implemented a rigid QC system according to ISO9001:2000 guidelines that follow raw materials on through manufacturing and final inspection. Total Quality Management is implemented in all stages of oduct manufacturing. We always make sure we conform to nationally and internationally recognized quality standards and industry accepted practices. 

 
Service Quality 

RPOTOP places a high value on providing excellent customer service by promoting open and frequent communications with customers and agents and providing accurate and timely reports, efficient responses to requests, fair and flexible pricing and honest and reliable timelines. 

Internally, PROTOP emphasizes team synergy and routine quality meetings are conducted involving production staff and representatives from customer service, sales, purchasing, shipping and management. PROTOP members are encouraged to openly discuss any concerns they may have or to suggest new methods for increasing productivity efficiently and effectively

Compliance  
As a bench mark for quality assurance, our procedures meet or exceed the following for which we are fully audited and certified: 

  • ISO 9001:2000 
  • American National Standard ANSI/ASQC Z1.0 

RoHS 

  • X-ray instrument for QC measure Pb, Cd. Hg, total Cr & Br 
  • Check the raw material and final set to guarantee products are RoHS compliance.